shipping & returns
Retail Box strives to fulfill orders as soon as possible. All items are normally dispatched within one working day of placing your order.
Once an order is dispatched it may take between 3-7 working days for delivery. Orders are not always dispatched on day of ordering.
Orders over R500 are free, shipping for orders between 0-30km fomr Kuilsriver will be charged at R50 per shipment. Shipping for orders between 30-50km will be charged at R100 per shipment.
Deliveries made to extremely remote areas may incur an additional delivery charge.
return & exchange policy
For hygiene reasons, Items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.
Items must be returned within 7 days of receiving them.
All personal care products may be returned for a full refund or exchange within 7 days of the purchase date provided that they are in their original packaging (including cellophane wrap, tamper proof seals and lids), are in an unused condition and are re-saleable. No price stickers or labels may be removed.
Salon Jean Paul does not accept liability for any product which does not meet the client expectation, regardless of purchase date, as the suppliers have undertaken to assist with the accurate replacement of any product which does not meet client expectation.
Items purchased on sale or discount may not be returned.
For reasons of hygiene, brushes may not be refunded or exchanged, unless they are defective.
The goods remain your responsibility until they are received and signed by us. All goods returned will incur a 15% handling fee.
Please contact to discuss your return and provide you with the address to send the returned item to.